Data Collection Scope
Account creation, email verification, payment processing, kyc checks aur gaming activity ke liye data collect hota hai.
LEGAL REFERENCE
Hamara Privacy Policy aapke liye
relax inn par aapka personal data aur account information mehfooz rakhna hamara pehla kadam hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, ya aapka...
Data EncryptionLocal ComplianceYour Control
Privacy Policy ke mool usool
relax inn Pakistan aur supported ilaqon mein operations chalata hai jahan local qanoon ijazat deta hai. Hum aapka naam, email, phone number aur address collect karte hain account verification ke liye. JazzCash, Easypaisa, SadaPay aur Raast transactions ke through jo payment data bhi pass hota hai, woh third-party payment gateways par ja sakta hai lekin hum sirf aapka transaction ID aur deposit
amount apne servers par store karte hain. Aapka withdrawal request verify hone ke liye hum aapka bank account detail dekhtay hain. Agar aap account close karana chahen ya aapka data delete karana chahen, support team se contact karo. Hum cookies use karte hain lobby experience behtar banane ke liye, aur analytics dekhtay hain jahan aap lobby mein time spend karte ho.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
SECURITY KA PROOF
Hamara data protection framework
relax inn ne encryption, regular security audits aur compliance checks ke through apna platform mehfooz banaya hai. Hum third-party payment gateways ke saath kaam karte hain jo industry-standard protocols follow karte hain...
SSL Encryption
Aapka sab connection HTTPS se protected hai. Lobby mein lobby tak jo bhi data travel karta hai woh encrypted tunnels se jata hai.
Payment Gateway Security
JazzCash, Easypaisa, SadaPay aur Raast sab apne secure authentication systems use karte hain. Hum inke data processing ke baad sirf transaction records rakhtay hain.
Account Verification
Naya account banate waqt hum email aur phone verify karte hain. Withdrawal se pehle address aur ID proof check hota hai.
Audit Trail Logging
Har login, deposit, withdrawal aur account change record hota hai. Agar unusual activity hai to hum alert bhej dete hain.
Data Retention Limits
Jab account close ho jaata hai to sensitive payment details hum 90 din mein delete kar dete hain unless law mein koi requirement ho.
Compliance Support
Local data protection laws aur anti-money-laundering rules ko follow karte hain. Aapka data GDPR aur Pakistan ke privacy standards ke under protected hai.
POLICY ELEMENTS
Is privacy policy mein kya likha hai
relax inn ka privacy policy transparency aur user control par focused hai. Har section mein hum explain karte hain ke aapka data kyon chahiye, kahan store hota hai aur aap usse kaise...
Third-Party Sharing
Payment gateways, kyc providers aur compliance partners ko sirf necessary data pass hota hai; advertising networks ko data share nahi karte.
Withdrawal Verification
Payout requests verify karne ke liye bank details aur identity proof check hota hai; ye security aur compliance dono ke liye zaroori hai.
Cookie & Analytics
Lobby experience improve karne ke liye hum cookies aur analytics tools use karte hain but aapka gaming decisions track nahi karte.
Data Deletion Rights
Account close hone ke baad sensitive data 90 din mein delete ho jata hai; records hum compliance ke liye limited time rakhtay hain.
Policy Updates
Agar privacy policy change ho to aapko email se notify karte hain aur aapko new version accept karne ka option dete hain.
Contact Channels
Privacy concerns aur data requests ke liye live chat, email aur account settings se 24/7 support available hai.
ACCOUNT SECURITY
Aapka account mehfooz kaise rakhte hain
relax inn par account security hamara top priority hai. Password encryption se start karke withdrawal verification tak, har step mein safeguards hain. JazzCash, Easypaisa, SadaPay aur Raast payments...
Password Protection
Aapka password encrypted form mein store hota hai; hum plaintext...
Two-Factor Options
Important actions jaise withdrawal requests ke liye aap email verification...
Session Management
Agar long time inactive rahe to session auto-logout ho jata...
Fraud Detection
Unusual login patterns, rapid withdrawals ya amount mismatches detect hote...
Payment Data Isolation
JazzCash, Easypaisa, SadaPay aur Raast transactions PCI-compliant gateways se process...
Withdrawal Verification
Payout requests mein aapka identity aur bank account verify hota...
Privacy policy ke bare mein sawaal-jawab
Account creation ke liye naam, email, phone, address aur date of birth. Verification ke liye ID aur bank details. Gaming activity like lobby visit, deposits, withdrawals aur session timing. Cookies aur analytics through browser hum use karte hain experience improve karne ke liye.
Payment gateway apne secure servers par transaction process karta hai; hum sirf transaction ID, amount aur confirmation log save karte hain. Full card ya wallet details hamara servers mein nahi rahtay. Har payment encrypted tunnel se process hota hai aur PCI standards follow hote hain.
Nahi. Aapka gaming behavior, lobby choices aur play patterns sirf hamara platform par rahtay hain. Hum payment gateways, kyc providers aur compliance partners ko sirf necessary data dete hain; advertising networks ko kabhi nahi dete.
Sensitive payment aur personal details 90 din mein delete ho jate hain. Compliance ke liye hum transaction records limited time rakhtay hain but aapka password aur financial details delete ho jate hain. Data deletion request email karo support team ko.
relax inn jahan local qanoon ijazat deta hai supported ilaqon mein operate karta hai. Aapka data primary servers par Pakistan aur nearby regions mein secured hota hai. Agar data international transfer hota hai to aapko notify karte hain aur compliance standards follow karte hain.
Account Settings mein Privacy Requests section jao ya [email protected] par email bhejo. Hum 48 ghanton mein respond karange aur aapko deletion process explain de denge. Account close karne option bhi hain jo automatic data cleanup trigger karta hai.
Haan. Policy update hone par aapko registered email par notification milta hai aur naye version ko aapko accept karna padta hai. Policy ka history aur changes hum transparent rakhte hain taake aap jaanch saken kya badla.